Policies
Return & Refund Policy
Your satisfaction matters. Here's how returns, refunds and cancellations work at Exotic.
Return eligibility
You may request a return within 48 hours of delivery for eligible items in their original condition and packaging. Perishable goods (bakery, dry fruits opened) and personal-care items are non-returnable unless defective.
Damaged products
If your item arrives damaged, please contact us within 24 hours of delivery with a clear photo of the product and packaging. We will arrange a free replacement or full refund at no extra cost to you.
Wrong product received
Received the wrong item? We're sorry. Reach out within 24 hours and we'll pick up the incorrect product and deliver the right one — no questions asked.
Refund timeline
Approved refunds are processed to the original UPI account within 3–5 business days. You'll receive a WhatsApp confirmation once the refund is initiated.
Cancellation policy
Orders can be cancelled free of charge until they move to "Preparing". Once packed or out for delivery, cancellations are not possible. To cancel, message us on WhatsApp with your Order ID.